I love these insoles. I bought 10 insoles, 2 ultra deluxe 2.0, 4 original comfort, 4 starter comfort. They all feel amazing, I am a security guard and these insoles allow me to stay in my feel for long hours. I am a size 6.5, so I am used to having to cut of customize my insoles to make them work. The Ultra deluxe no customization needed I just popped them in my boots. The Original Comfort and the Starter Comfort needed to be customized. I cut the front end shorter and also cut the heel end and glue it together with rubber cement. They work great, goes to show how good their product is. I didn’t think too much about it because like I mentioned earlier I am just used to not having things my size.
A month passes and I was contacted via email by Colin the co-founder about how I felt about my insoles. I was honest, I told him I loved the insoles but i was hesitant to write a 5 star review because my need to customize them. The product is great, and that do to my need to customize them I couldn’t give them the 5 stars I knew they deserved. I don’t feel like I should give Hefe anything less than a 5 star, their product is the best I’ve had in feet. (Did I mention they sent me a pair of complementary no show socks, that are also very comfortable?)
2 days pass and Ian reaches out to me, and asks if its ok to send me pair of Ultra Deluxe 2.0 insoles since those were the ones I didn’t have to customize. I was and still am very surprised that Hefe Luxx would react this way. Customer service alone, is reason enough to work with Hefe. I really appreciate them for taking care of me.
In the human experience we forget that we are all connected to each other by our feet making contact with the earth, and Hefe Luxx just makes our time here a little more comfortable.
Thank you Hefe Luxx